Service Platform

Call Manager Office

Call Manager Office is a convergent service between wired telephone and smart devices (PC, smartphone). Call Manager Office provides a new marketing service to existing wired phone users that enables customer management, marketing, and call management at a time with optimal cost, by making the existing wired phone service environment become smart. Call Manager Office also gives a sales increase effect to wired phone service providers through existing customer retention and new acquisitions, and increased wired telephone traffic.

System

Platform	AS (Application Server)	Performing the call processing function (caller information transfer, voice VAS call triggering, etc.) Interfacing the wired telephone exchange using the standard protocol: INAP, SIP, etc.
	FE (Front End server)	Performing the client interface function
	ASSIST	Interfacing existing operators such as charging, subscription, and text message sending.
Client/App	Common	Displaying the caller information (pop-up, push notification) Providing various functions such as address book management, text message sending, call setting, customer information management, and click-to-call.

Key features

Providing various channels: PC client, smartphone app
Providing the caller’s ID (CID) display function
Address book management: Customer management
Managing the call history using a call memo
Sending and receiving the text message and group text message (marketing social media platform)
Providing various additional functions while the line is busy: Call forwarding setting, Click-to-Call, voice message box, etc.

Major references

	Introduced the solution to improve business efficiency, as customers complaints rise due to the lack of wired telephone management. Increased successful call ratio, reduced waiting time for consultation, and increased productivity through customized customer response/management.
Reference

Call Manager Office